Monarch Art & Frame, Inc. (herein known as Monarch) values their customers and respects their need to feel secure while shopping on our site. We have gone to great lengths to provide a user-friendly and safe online environment that features unique products at exceptional values. Please review the information below to better understand the safeguards and policies at Monarch. You can access this Privacy Notice at any time.

If you still have privacy concerns that you feel are not addressed in this information, please contact a Monarch Representative at sales@monarchframe.com or 818-373-6180.

THE KIND OF INFORMATION WE COLLECT AND HOW WE USE IT

When you register as an online customer we only collect the information that you provide us: name, address, email, credit card and any other data we need to complete your order or request and ensure that any marketing communications are tailored to your particular interests and lifestyle. Online registration is optional, so you choose whether or not we store your information to make future ordering experiences more convenient.

When you order from our online store, your name becomes part of our customer database. We do not share our database.

When You Visit the Site...

Every time you visit us, our web server automatically recognizes only your domain name and only collects basic information to help us best serve your current and future ordering needs. This data includes the number of pages you visit, types of products purchased and any feedback on site improvement or merchandise offerings. You must login to take advantage of the convenient features offered to registered users.

When You Register on the Site...

Although optional, online registration for Monarch allows us to personalize your ordering experience. It also offers a number of convenient features such as stored billing and shipping and credit card information. Information requested includes name, billing and shipping data, telephone number, email address, marketing interests and privacy preferences. Although we never share your email address, your name becomes part of our customer database.

When You Make A Purchase...

Your name is automatically added to our marketing email Newsletter to receive information on hot products, specials and online promotions.

To unsubscribe to future newsletters, please visit the site and simply login. Go to the “My Account” page and there you can edit the Newsletter parameters that gives us permission to continue emailing to you. Please note that you may still hear from us regarding your order status and any other service issues and order status updates that will allow us to provide you with the optimal ordering experience.

When You Ship to Another Recipient...

We only collect the name(s) and postal delivery information necessary to fulfill your requests to ship to alternate addresses. We never share this information nor do we contact these individuals unless a service issue relating to the order makes it necessary

When You Use the "Tell-A-Customer or Client" Option...

This unique feature allows you to share information about a particular item you think may be of interest to your customer or client. We do not contact or retain your client’s name or email address nor share their information with outside parties.

When You Contact Us Via Email...

When you send an email to any Monarch department your information is only kept until that area has satisfactorily replied to your inquiry. Your name and email address from that correspondence are not retained for any future marketing initiatives or contact.

WHAT ARE "COOKIES" AND HOW ARE THEY USED

"Cookies" are small pieces of data that your browser holds in memory or stores in a special file on your hard drive. These small pieces of data are used to help our server remember you while you browse our site from one link to the next and allows us to improve the quality of your experience when you visit our site. Cookies also allow you to place items in your shopping cart, continue browsing, and come back to check out at a later time.

OUR COMMITMENT TO DATA SECURITY

Monarch is dedicated to preventing unauthorized access to your private information and ensuring a safe and secure online experience. To that end we have installed security and encryption features and have a strict internal operating procedure guiding this ongoing commitment.